The moment has arrived: your property is spotless, and the doorbell signals the arrival of your first guest. How you proceed can set the tone for the entire stay. From extending a warm welcome to clarifying house rules, every step is crucial. Here's a comprehensive guide to the Airbnb check-in process, brought to you by Stay Classy Management, experts in Airbnb management.
Extend a Warm Welcome
Regardless of the kind of day you've had, always welcome your guests with a warm smile. After a long journey, your guests will appreciate a welcoming demeanor. Consider offering refreshments such as tea or a cold beverage. Many hosts go the extra mile by preparing a welcome package with snacks, handmade local gifts, or souvenirs. Creating a memorable welcome package can set a positive tone for the entire stay.
Conduct a House Tour
The size of your rental property will dictate the scope of the house tour. However, even if your guest rents a room, show them shared spaces like the bathroom and kitchen. Point out storage areas in the fridge and pantry available to them. Highlight security features such as door locks and alarm systems.
If your property includes outdoor amenities like a garden or rooftop terrace, ensure you also guide your guests through these.
Discuss House Rules
Having a comprehensive list of house rules is essential. These rules should address guest behavior, permissible visitors, and specific responsibilities like emptying trash bins. During check-in, verbally review these rules to confirm the guests' understanding, especially if English isn't their first language.
Share Local Insights
Balancing between the obligatory house rules and local attractions can lighten the mood. Inform your guests about your neighborhood's hidden gems, the best places to grab a coffee or meal, and must-try local dishes. If your guests have children, pointing them to the nearest park can be invaluable. Offering local insights enriches your guests' experience and increases the likelihood of receiving stellar reviews.
Clarify Check-Out Details
While check-in is underway, it's prudent to confirm the check-out time. Indicate when you expect them to vacate the property and specify key return procedures or check-out responsibilities if you are absent.
Provide Contact Information
Although you may have shared your contact information via email before their arrival, remind guests of the best ways to reach you in an emergency. Some hosts leave printed contact information in easily accessible places like the fridge or front door.
Streamlining the Check-In Experience
The check-in process is a crucial component of the hosting experience. For hosts with frequent guest turnover, managing check-ins can become overwhelming. This is where Airbnb management services like Stay Classy Management can be invaluable in ensuring a smooth and professional check-in process.
Want to know how much you could make? Click here for a free estimate, or contact us for more information!
Leave a comment
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.